FAQ

We work with a wide range of metal materials including aluminum, zinc, magnesium, and various steel alloys. Our team can help you select the best material for your specific application based on strength, weight, corrosion resistance, and cost requirements.

Lead times vary depending on complexity and order quantity. For simple parts, we can typically deliver samples within 2-3 weeks and production orders within 4-6 weeks. Complex parts with custom tooling may require 8-12 weeks. We always provide detailed timelines during the quotation process.

Our MOQ varies by product type and complexity. For standard parts, we typically require a minimum order of 1,000 pieces. For custom parts, MOQ may be higher depending on tooling costs. We're happy to discuss flexible arrangements for long-term partnerships.

We have extensive experience with international shipping and can arrange delivery via sea, air, or express courier. We handle all export documentation and can work with your preferred freight forwarder. Shipping costs and timelines are provided in every quotation.

We offer a comprehensive warranty on all our products. Standard warranty covers material defects and workmanship issues for 12 months from delivery. Extended warranty options are available for specific applications. All warranty claims are handled promptly with full documentation support.

Our after-sales support includes technical assistance, replacement parts supply, quality issue resolution, and ongoing process optimization. We maintain detailed records of every order and can provide traceability documentation. Our service team responds to inquiries within 24 hours.